Shipping policy

Last updated: 29 October 2026

Thank you for shopping at IAIOS. This policy explains how we ship your order, how much it costs and what you can expect after your purchase.

Order processing

Orders are prepared once payment has been confirmed, Monday to Friday. Orders placed before 12:00 are prepared the same day; orders placed later, or at the weekend or on a public holiday, are prepared the next working day. We do not ship on Saturdays, Sundays or public holidays.

When your order leaves our warehouse, you will receive an email with your tracking number.

Shipping rates and delivery times

Deliveries are made on working days by Nacex (Spain and Portugal) and UPS/GLS (rest of Europe). Delivery times are estimates, start from the day of dispatch and are not guaranteed: they may be affected by the carrier, the weather or customs.

Mainland Spain
Shipping 24/48 h · 5 € · Free on orders over 100 €

Balearic Islands and Andorra
Standard shipping 48/72 h · 7 € · Free on orders over 150 €

Canary Islands, Ceuta and Melilla
Standard shipping 72 h · 19 € · Free on orders over 200 €

Portugal
Standard shipping 24/48 h · 5 € · Free on orders over 100 €

Germany, France, Italy and the Netherlands
Standard shipping 4-9 days · 9 € · Free on orders over 150 €

Austria, Belgium, Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Norway, Poland, the Czech Republic and Romania
Standard shipping 4-9 days · 15 € · Free on orders over 450 €

Denmark, Finland and Sweden
Standard shipping 4-9 days · 19 € · Free on orders over 450 €

United Kingdom
Standard shipping 4-9 days · 17 € · Free on orders over 450 €

Switzerland
Standard shipping 4-9 days · 25 € · Free on orders over 450 €

Other countries
Email us at admin@iaios.com and we will let you know the shipping options.

The exact cost is shown at checkout, before you confirm your purchase. If you would rather collect your order from a Nacex point, enter the address of the collection point as your delivery address.

Customs, taxes and other charges

There are no customs charges on shipments within the European Union. Orders shipped to the United Kingdom, Switzerland, Norway, Andorra, the Canary Islands, Ceuta and Melilla may be subject to VAT, duties, import taxes or carrier handling fees, which are set by the customs authorities of the destination country. If they are not charged at checkout, you may have to pay them before delivery or when you receive the parcel, and the customer is responsible for them unless stated otherwise. Customs clearance may also extend the delivery time. We recommend checking your country's import rules before placing your order.

Order tracking

When your order ships, we will send you an email with the tracking number and the carrier's tracking link. Tracking information may take a few hours to update.

Address accuracy

Please check your shipping address at checkout. If you need to correct it, email us as soon as possible: once the order is in transit we cannot change it.

Lost, damaged or delayed parcels

If your order is lost, arrives damaged or is delayed, email us and we will sort it out with the carrier.

Changes and cancellations

If you need to change or cancel your order, contact us as soon as possible. We can make changes before it leaves the warehouse; once it is in transit it can no longer be changed. Refunds for cancelled orders are made to the original payment method. For size exchanges and returns, please see our returns and exchanges policy.

Any questions?

Email us at admin@iaios.com.