Refund policy
Last updated: 29 October 2026
We want your IAIOS to stay with you for many years. If the size isn't right or the product isn't what you expected, this policy explains how to exchange or return it.
Time limit
You can exchange or return your order within 30 days of receiving it. From November to January we extend this period to 60 days, because we know many purchases are gifts.
Conditions
- The product must be in perfect condition, unworn and unwashed, with its original tags still attached.
- If possible, reuse the original packaging; if not, use other packaging that protects the garment well.
- We may reduce the refund if the item has been worn, damaged or handled more than necessary to establish its nature and characteristics.
- Gift cards cannot be returned.
Costs
- First exchange in mainland Spain: free. From the second exchange onwards, you need to make a return and place a new order.
- Returns in mainland Spain: 5 €, which we deduct from the amount refunded.
- Balearic Islands, Canary Islands and international shipments: variable cost, shown in the returns portal before you confirm.
- If the product is faulty or we sent you the wrong item, the exchange or return is completely free of charge for you.
How to make an exchange or return online
- Go to our returns portal: return.iflastmile.com/en-GB/iaios.
- Follow the instructions and choose a size exchange or a return. We will email you a shipping label.
- Hand the parcel to the courier or take it to the indicated Correos post office, showing the label.
- If you asked for a size exchange, we will send you the new size as soon as we receive the parcel. If you asked for a return, we will refund the amount (minus the 5 € service fee, in mainland Spain) and you will receive an email notification.
In-store exchanges and returns
If you are near Granollers or Girona, you can make your exchange or return in our shops, free of charge:
DRACS GRANOLLERS
C/ Santa Esperança, 7 · 08401 Granollers (Barcelona)
Tel. 635 74 49 62
DRACS GIRONA
C/ dels Mercaders, 5 · Girona
Tel. 972 52 75 60
Refunds
Once we have received and checked your return, we will let you know by email. The refund is made to the payment method used for the purchase no later than 14 days after we receive the product. Your bank or card provider may take a few more days to show it; if you still can't see it after that, email us.
Defective, incorrect or damaged products
Please check your order when it arrives. If the product has a defect, is damaged or isn't what you ordered, email us as soon as possible at admin@iaios.com with a photo and we will fix it at no cost to you: we will repair it, replace it or refund you. All our products come with the 3-year legal guarantee of conformity, and we also offer a jumper repair service to extend their life.
Right of withdrawal (European Union and United Kingdom)
As a consumer, in addition to the above, you have the right to withdraw from your purchase without giving a reason within 14 calendar days of receiving your order. To exercise it, let us know at admin@iaios.com or through the returns portal, and send the product back no later than 14 days after that notice. We will refund the price of the product and the standard shipping cost no later than 14 days after we receive the product or proof that you have sent it. Return shipping costs are borne by you, unless the product is faulty or was sent in error.
This policy does not limit your rights under consumer protection law, including those that apply if the product is faulty, does not match its description or is not delivered within the agreed time.
Cancellations
If you want to cancel an order, email us as soon as possible. We can cancel it as long as it hasn't left the warehouse; if it is already in transit, you can return it under this policy once you receive it.
Contact
For any questions about exchanges, returns or a damaged item, email us at admin@iaios.com.