Exchanges and returns
Exchange or return an order
You have 30 days from the day you receive your order. For purchases made in November and December, the period is extended to 60 days.
1st exchange free
Mainland Spain. From the second exchange onwards, make a return and place a new order.
Returns: €5
Mainland Spain. We deduct it from the amount we refund you.
Balearic Islands, Canary Islands and international
Variable cost: you'll see it in the portal before confirming.
How it works
01
Go to the portal
Choose whether you want to change size or return the order.
02
Receive the label
We'll email it to you. Show it to the courier or at the Correos post office.
03
Hand over the parcel
If you can, reuse the original packaging; if not, use another one that protects the garment well.
04
New size or refund
Once we receive the parcel, we send you the new size or refund the amount.
Before you send it
- The garment must be in perfect condition: unworn, unwashed and with the original tags.
- We prepare the exchange once we receive your return. If the size is sold out at that moment, we'll contact you to find a solution. If you want to secure the size, place a new order and then return the original item (€5).
- Gift cards cannot be returned.
Exchanges in store
If you're near Granollers or Girona, you can exchange or return your order in our stores, free of charge.
DRACS Granollers
C/ Santa Esperança, 7 · 08401 Granollers (Barcelona)
635 74 49 62
DRACS Girona
C/ dels Mercaders, 5 · Girona
972 52 75 60
In-store purchases are not refunded: we'll give you a voucher.
Faulty item or wrong order?
Email us at admin@iaios.com with a photo and we'll sort it out at no cost: we repair it, replace it or refund the amount.
